Order Shipping and Pick-up
To keep things easy and to avoid surprise extra costs, we don’t charge shipping or handling on orders over $99 (before tax and shipping calculation). There are a few reasonable exceptions like very large or heavy items as well as shipping to remote areas. We also offer Curbside Pick-up.
We are Here to Help
If you have any questions about your purchase, we are available during business hours:
We only ship to United States addresses using (Insert couriers)
Orders over $99 ship for Free.
There are a few reasonable free shipping exceptions like very large or heavy items as well as shipping to remote areas
Free Shipping Exceptions
(I) Very Large or Heavy Items
This applies to less than 1% of our inventory and includes items like pianos, timpani, tubas, and large gongs. This exception will be indicated when viewing the product page (won't have the free shipping badge shown above) and at check-out. The shipping cost will be calculated and displayed upon check-out using the item's size, item's weight, and your ship-to address. In general, drum kits, guitars, bass amps, and keyboards are not part of this exception and do ship for free on orders over $99.
(II) Remote Delivery Addresses
Free shipping does not apply to “Beyond Point” postal codes as dictated by the couriers. This exception will be indicated at check-out and applies to all courier shipments. The shipping cost will be calculated and displayed upon check-out using the item's weight, and your ship-to address. Most Canadian residential and business addresses are included for free shipping, the exceptions are typically northern regions.
Shipping Charge for Orders Under $99
The shipping and cost will be calculated and displayed upon check-out using the item's size, item's weight, and your ship-to address.
How do I Track my Order?
The status of your order can be monitored on your Pecknel Music account page; simply log in and choose to view your order. The order status will change as it is processed. You will also be notified of progress by:
- "In Progress" confirmation email after you first placed your order
- "Order Ready" email to alert you that your order has been shipped (with a tracking number and link)
- Courier tracking number and link
What if I'm not Home to Accept my Package?
Orders over $100 will typically require a signature or someone available to accept the delivery. If the delivery attempt is unsuccessful, the tracking link will typically provide how to get another delivery attempt or what location your order can be picked up from.
Wrong or Missing Items
Your order may have been packaged in multiple boxes; refer to the packing slip and order tracking to verify you don't have any outstanding shipping pieces. Please contact us should your order not be correct.
If you notice visible damage to your package refuse the shipment (don't sign for it) and contact us. If you notice damage after accepting and opening your package contact us right away.
At checkout you can choose to pick up your order at our store in Greenville, S.C. You will be contacted by email when your order is ready (it will not be ready for pick up before the "Order Ready" email). If you have purchased an item that is out of stock at Pecknel Music (Supplier In Stock, or Available to Order), this has triggered a re-order from our supplier and we will hold your order until it is complete before notifying you. You will need to show an ID with an address that matches your order address to pick up your items.
1. Choose "Pick Up At Pecknel"
Place an order on PecknelMusic.com and select “Pick Up At Pecknel” as your shipping method.
2. We'll Send You an Email When Ready
We will send an "Order Ready" email when your order has been picked and is ready for you to pick up.
3. Come on in
Your purchase will be ready for you in-store.
How will you Check my ID When I Arrive?
We will need to verify that it was you that placed the order on PecknelMusic.com.
1. 'Order Ready' email
We will review this and use it to find your order. You may show this email on your phone or provide a printout of the email.
2. Picture ID with Address (Driver's License)
You will need to provide identification that shows your picture, name, and address (Government of Ontario issued driver's license). The address on your ID must match the order billing address (the address you provided as your payment address in step 3 of the checkout).
Is In-store Pick-up Faster?
This is alternative way to receive your purchases should you prefer not to have your items shipped; it may not be a faster method to receive your items. Whether you choose shipping or pick up at Pecknel Music, it takes the same time for our team to pick and pack your order. We have seen that shipping locally (Greater Greenville Area) typically takes 1 to 2 days for our couriers to deliver (Monday to Friday we have multiple courier pickups each day, we also schedule weekend pick-ups when we have high volumes).
What Hours is In-store Pick-up Being Offered?
In-Store Pick-up service is offered during our retail store hours*:
- Monday - Friday - 11am to 6pm
- Saturday - 11am to 5pm
- Sunday - Closed
- Please do not arrive outside of these hours or before we notify you that your order is ready
How will you tell me my In-store Pick-up Order is Ready?
We will send an "Order Ready" email when your order has been picked and is ready for you to pick up. You will need to show an ID with an address that matches your order address to pick up your items. You may be asked to show your "Order Ready" email on your phone.